In advance of the strategic planning session this year, Board members and staff wanted to get some feedback on how well we’re doing, as well as your perceptions of problems in healthcare delivery. You may have noticed the survey in our last newsletter. There weren’t many responses mailed back, so we decided to supplement those responses by adding the survey to our Facebook site in January. Many thanks to everyone who let us know what they think – we take your responses and comments to heart in trying to constantly do a better job for you.
Here’s what we learned:
In total, 166 people responded to the survey. There was good representation from all areas of the peninsula (and it was roughly proportional to the population of each area). The results seemed to pretty closely match what we know of the age range of our donors. And finally, the majority of those responding (88 or 53%) have been donors for 5 or more years.
83% of people who responded (137 responses) think that we recognize their donations well or very well (Chart 1) and 94% (156 responses) think we positively impact the lives of Saanich Peninsula residents (Chart 2). Thank you; that result makes us very proud!
When asked “What’s the most pressing healthcare problem on the Saanich Peninsula”, there were many responses to this question, but a few things stood out (Chart 3). 42% (69 responses) mentioned the lack of family physicians, even though 95% said they have a family doctor (but 41% use a walk-in clinic when their own doctor is not available).
Many people mentioned overuse of SPH’s Emergency Department in the same answer and another 8% (13 responses) specifically pointed to overuse or overcrowding in the ER as the major problem. Another 13% (22 responses) think the most pressing problem is specialist or surgical wait-lists. The perennial problem of lack of funding was mentioned by another 8% (13 responses), while 7% are very concerned about long-term or elder care.